Seven days to return anything unopened and unused.
If a product arrives faulty, damaged or incorrect, we replace it at our cost. Change-of-mind returns are accepted in original condition within seven days of delivery.
Return Window
7 days from delivery
Faulty Items
Report within 48 hours
Refunds
5–7 working days
How to start a return.
01
Contact us
Email or WhatsApp us with your order number, the item concerned, and photographs if the product is faulty or damaged.
02
We confirm
We reply within one working day with approval and return instructions, including the collection or drop-off arrangement.
03
Refund or replace
Once the item is received and inspected, we issue a replacement or refund the original payment method within 5–7 working days.
Conditions, costs and exclusions.
Condition
Change-of-mind returns must be unused, uninstalled and in the original packaging with all accessories included.
Installed or cut LED strip cannot be returned for change of mind.
Return Costs
Faulty, damaged or incorrect items are returned at our cost. Change-of-mind returns are at the customer's cost.
Original shipping fees are not refunded on change-of-mind returns.
Exchanges
Ordered 2700K instead of 4000K, or the wrong recess depth? We exchange for an equivalent item subject to stock.
Price differences are settled before dispatch.
Not Returnable
Cut-to-length strip, custom or project quantities, and clearance items are final sale unless faulty.
Manufacturing faults remain covered by the product warranty.
Outside the return window but still faulty?
Manufacturing defects are covered by warranty well beyond the seven-day return period. Send us your order number and a short description of the fault and we will assess it.